Privacy policy

This privacy policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our website www.annajohanna.nl.

1. Who we are

Anna Johanna is a small independent label that designs and sells handmade and custom-made clothing. We are based in the Netherlands and respect your privacy in accordance with the General Data Protection Regulation (GDPR).

If you have any questions, please contact us at:
Email: info@annajohanna.nl
Website: www.annajohanna.nl

2. What personal data we collect

We collect the following information when you place an order or contact us:

Name
Shipping address
Billing address
Email address
Phone number (if provided)
Payment details (processed securely via Shopify or your chosen payment provider)

We may also collect data via cookies or analytics tools to improve our website experience.

3. Why we collect your data

We only use your data for purposes that are strictly necessary, such as:

Processing and delivering your order
Sending order updates and communication
Handling returns or customer service inquiries
Meeting legal or tax obligations
Improving our website and services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. How we store and protect your data

Your personal data is stored securely within our website platform (e.g. Shopify) and/or email system. We take appropriate measures to protect it against unauthorized access, loss, or misuse.

We only keep your data for as long as necessary to fulfill the purposes above or as required by law (e.g. tax records for 7 years).

5. Third-party services

We work with trusted services to process your order, such as:

Shopify (online store platform)
Payment providers (e.g. Mollie B.V. , iDEAL, PayPal, credit card processors)
Shipping carriers (PostNL and DHL)

These parties only receive the minimum data necessary to perform their services and are required to treat your data confidentially.

6. Your rights

Under GDPR, you have the right to:

Access the personal data we hold about you
Correct or update inaccurate information
Request that we delete your data (unless we are legally required to keep it)
Object to the processing of your data
Withdraw your consent at any time

To exercise these rights, please contact us via email at info@annajohanna.nl

7. Cookies

Our website may use cookies to function properly and help us understand how visitors use our site. You can manage or block cookies in your browser settings.